Hydramatics Terms and Policies

General Terms & Policies

v2.0-2025-08 — Effective on publication

TL;DR

B2B default; CPA/ECTA overlay for qualifying consumers. Quotes 30 days unless indicated; import-priced lines adjust if FX moves ±2% before payment (symmetric). Payment: ZAR; accounts 30 days EOM; non-account: upfront EFT/card. We may charge late interest up to the maximum lawful rate. Delivery: EXW JHB unless stated; SA 3–5 business days / exports 7–14 indicative. Risk on dispatch/collection; title on full payment. Returns: standard stock 10 business days; handling up to 15%; specials/custom/cut/electrical & electronic NCNR. Hydramatics-made goods: 3-month warranty; third-party goods: manufacturer warranty, we facilitate claims. If TL;DR conflicts with clauses, the clauses govern.

1. Application & Interpretation

Applies to goods (components, assemblies, spares) and services (workshop/repairs/light builds/consulting/training/commissioning), online or offline. “Hydramatics”, “we/us/our” = Hydramatics Control Equipment (Pty) Ltd. “Customer/you” = purchaser/recipient. Incoterms® 2020 apply.

2. Seller Details (ECTA s43 Disclosures)

Hydramatics Control Equipment (Pty) Ltd • Reg no.: 1993/019504/23 • VAT: 4620103137

Address (and address for legal service): 15 Village Crescent, Linbro Business Park, Gauteng, South Africa, 2065
Tel: +27 11 608 1340 • Web: hydramatics.co.za • Email: info@hydramatics.co.za

Shipping & Delivery: §6 • Returns & Refunds: §7 • Privacy & Security: §11 • Versioning: §17

3. Quotes & Contract Formation

3.1 Quotes: 30 days unless indicated otherwise; based on then-current costs (incl. FX/freight).

3.2 Online checkout is your offer; a contract forms on our written confirmation (email/portal) and is stock-dependent.

3.3 If stock becomes unavailable after confirmation, we’ll offer alternatives or cancel/refund affected lines in full.

3.4 Variations/cancellations need our written consent; reasonable charges may apply once procurement/assembly starts.

3.5 We may correct obvious pricing/clerical errors by notice; if not accepted, the affected item may be cancelled and refunded.

3.6 Acceptance. You accept a Quote/Proforma/Sales Order (and these Terms) by (a) clicking Accept in our portal; (b) issuing a PO referencing our document; (c) sending a written instruction to proceed; (d) making any payment against the document; or (e)taking delivery/collection.
3.7 Invoices. Invoices evidence amounts payable under an accepted order; they don’t require separate acceptance. Invoice disputes must be raised within 7 days of issue.

4. Pricing, Currency, Tax & Payment

4.1 ZAR, EXW Johannesburg, nett, excl. VAT/duties/delivery unless stated.

4.2 FX (imports): base rate stated on the quote (e.g., SARB USD/ZAR close). If at payment or supplier settlement the rate moved >±2%, prices adjust pro-rata; if favourable >±2%, we credit/adjust pro-rata.

4.3 VAT at the prevailing rate. Exports may be zero-rated where we hold timely proof of export; failing which, VAT is due by you.

4.4 Payment: Accounts 30 days EOM via EFT. Non-accounts: upfront EFT or card (3-D Secure). No cash.

4.5 Late payment: we may charge interest up to the maximum lawful rate and suspend services until accounts are current.

5. Title, Risk & Retention

Risk passes on dispatch/collection or as per agreed Incoterm. Title passes only on full, cleared payment; until then we retain ownership and may recover goods on default.

6. Shipping, Delivery & Delay Relief

EXW by default; courier options on request/checkout. Indicative timelines: SA 3–5 business days; exports 7–14. Delay goodwill (at our discretion): if delivery is >5 business days beyond the latest estimate without prior notice, you may request either a refund of Hydramatics-charged shipping or a rebate of 1%/late day on affected lines (cap 10%). Exclusions: force majeure, strikes, load-shedding, port/courier congestion, customs holds, incomplete/incorrect info, non-payment, delays attributable to you. Inspect on receipt; report damage/shortage within 7 days; keep packaging. Insurance optional at your cost.

7. Returns, Cancellations & Refunds

Standard stock: return within 10 business days, unused/original packaging, subject to inspection. Refunds within 10–15 business days to original method/account, net of bank/admin fees; handling up to 15% where allocation/processing occurred (we may waive for exchanges/follow-on purchases).

NCNR:special orders, custom assemblies, cut-to-length hose/tube, and electrical & electronic items are NCNR unless agreed otherwise in writing.
Process: request an RMA from sales@hydramatics.co.za before shipping returns. Return freight/insurance: your account unless defective/incorrectly supplied.
Consumers (CPA/ECTA): if you qualify as a consumer, distance-sales cooling-off and CPA implied warranty rights apply; where law grants stronger protection, that protection prevails.

8. Workshop, Services & Call-outs

(Time-and-materials; access/permits/isolation your responsibility; <24h cancellation may incur call-out; handover via job card/report; issues within 7 days; workmanship warranty 3 months; misuse/out-of-spec/media contamination/third-party installation excluded; loan/demo kit remains our property and at your risk.)

9. Warranties & Manufacturer Pass-through

Hydramatics-made goods: 3-month warranty. Third-party goods (e.g., Camozzi, Hy-Lok): manufacturer warranty applies; we facilitate claims. Periods/procedures vary by product; proof of purchase and serials/batch codes may be required. Wear-and-tear, misuse, improper installation, unauthorised modification excluded.

10. Technical Advice & Compliance

Advice is guidance only. You are responsible for selection/integration and compliance (codes, pressure equipment, safety, media). Ensure correct filtration, lubrication (where applicable), and commissioning. Specs may update; equivalent/superior substitutions may be supplied if necessary.

11. Privacy, Security & Cookies (POPIA; ECTA)

We process identity/contact/company details, order/payment refs, device/usage (cookies/analytics), support comms, and KYC/AML docs where required. Purposes: fulfil orders; deliver goods; manage accounts; prevent fraud; legal compliance; service comms; optional marketing (opt-out). Retention: keep only as long as necessary (e.g., tax 6 years), then delete/de-identify. Security: reasonable technical/organisational measures (access controls, encryption in transit where feasible, least-privilege, audit/backups).

Cookies: essential cookies are always active. Analytics/marketing cookies are optional and set only with consent. You can change preferences anytime via “Cookie settings” in the footer.
Information Officer:info@hydramatics.co.za. PAIA Manual: available on request.

12. Export Control & Ethics

Comply with export controls/sanctions; no diversion to prohibited end-uses/users. Anti-bribery/anti-corruption laws apply.

13. Liability

Aggregate liability limited to amounts paid for the affected goods/services in the preceding 12 months. No indirect/special/consequential loss (incl. lost profit/production/data) except where unlawful to exclude. Nothing limits liability where unlawful.

14. Force Majeure

No liability for failure/delay due to events beyond reasonable control (acts of God, fire, flood, pandemic, strikes, load-shedding, war, sanctions, port/courier disruptions, government action). We’ll notify and mitigate where reasonable.

15. Changes to these Terms

We may update; material changes: 7 days’ prior notice via email (where available) and a site banner. Continued ordering after the effective date constitutes acceptance.

16. Law & Jurisdiction

South African law. You consent (s45, Magistrates’ Courts Act 32 of 1944) to the Magistrates’ Court for recovery, without prejudice to our right to proceed in any competent High Court.

17. Contact, Effective Date & Versioning

Hydramatics Control Equipment (Pty) Ltd • info@hydramatics.co.za • +27 11 608 1340

Effective date: [set on publication] • Version ID: v2.0-2025-08