TL;DR – We dispatch orders daily via The Courier Guy. Orders confirmed and paid before 14:00 Monday–Thursday or 11:30 Friday usually dispatch the same day (subject to stock). Our office closes at 15:00 on Fridays. Typical transit times are 1–3 business days in major metro areas and 3–5 business days for regional deliveries. Orders over R 2 000 (ex VAT) ship free within South Africa; smaller orders attract a flat fee. Export deliveries take 7–14 days. Risk transfers on dispatch or collection.

1. Delivery Options

We offer several delivery options to meet your requirements:

• Standard Local Delivery – For in‑stock items delivered to major cities via The Courier Guy. Orders placed before the daily cut‑off typically arrive within 1–3 business days of dispatch in metro areas and 3–5 business days in regional areas.

• Next‑Day Delivery – Available for urgent orders booked before the cut‑off. Delivery to major cities by 12:00 the next business day; regional areas may take 1–2 days.

• Saturday Delivery – Available in major centres for deliveries required on Saturday. Orders must be booked by 10:00 on Friday and will incur a surcharge.

• Express / Same‑Day Delivery – By arrangement in major centres for critical shipments. Additional charges apply.

• Export Delivery – For destinations outside South Africa. Lead times are typically 7–14 business days depending on destination and customs. Please contact us for a quote and export requirements.

2. Dispatch Cut‑Offs and Office Hours

Orders confirmed and paid before 14:00 Monday–Thursday or 11:30 on Friday are normally dispatched the same day, subject to stock availability. Orders placed after these cut‑offs, or on weekends and public holidays, will dispatch on the next business day. Our office closes at 15:00 on Friday, and courier collections occur earlier that day.

3. Shipping Charges and Free Delivery

• Free delivery within South Africa applies to single orders with a net value greater than R 2 000 (ex VAT).

• Orders below this threshold attract a flat shipping fee (currently R 150 (ex VAT)). Express, next‑day or Saturday deliveries incur additional charges which we confirm at the time of order.

• Export shipping charges vary based on weight, destination and transport mode. We will provide a quote before you confirm your order.

4. Handling of Hazardous or Special Goods

Certain products (such as lithium batteries, gas cylinders, calibrated instruments) may require special handling, documentation or packaging under health, safety or shipping regulations. These items may attract additional charges or longer lead times. We will advise you of any such requirements when you place your order.

5. Delivery Process and Risk

Delivery is deemed complete when goods are handed to your nominated carrier at our premises or delivered to the address you specify. Risk of loss or damage passes to you upon dispatch or collection. It is your responsibility to insure goods during transit. Delivery dates and times are estimates; delays may occur due to factors beyond our control. If you request a change to the delivery address or reschedule delivery after dispatch, additional charges may apply.

6. Inspection and Claims

Please inspect your shipment upon receipt. Report any shortages or visible damage within 7 days of delivery, and report any hidden defects within 30 days. Failure to notify us within these periods may limit your ability to claim for loss or damage. See our Sales Return & Refund Policy for details on how to lodge a claim.